VELVETIAX

We're excited to get your order to you! Here's everything you need to know about our shipping process.

We're excited to get your order to you! At velvetiax, we work with trusted carriers to deliver quality products safely. In this policy, "we," "our," and "us" refer to velvetiax.

1 How We Handle Your Order

Once payment is confirmed, we'll prepare your order within 24 business hours (excluding weekends and holidays). During peak seasons, processing may take slightly longer. You'll receive a shipping confirmation with tracking details once your order ships.

✓ What to expect:

• Payment confirmation
• Order preparation within 24 hours
• Shipping confirmation email
• Tracking number provided

2 When Will It Arrive?

After shipment, delivery takes 7-20 business days depending on your location. This timeframe may vary due to customs, weather, or carrier delays. Remote areas may require additional time.

📦 Note: Delivery time starts from shipment date, not order date. Tracking information will help you monitor progress.

3 What Does Shipping Cost?

Shipping fees are calculated at checkout based on your destination, order size, and chosen method. The exact cost will be shown before you complete your purchase.

Factors affecting shipping cost:

• Delivery destination
• Package weight and size
• Selected shipping method
• Current promotions (if any)

4 Following Your Shipment

You'll receive a tracking number via email once your order ships. You can monitor your package's progress in real-time using the tracking link or by logging into your account.

✉️ You'll receive:

• Shipping confirmation email
• Tracking number
• Carrier information
• Direct tracking link

5 Customs and Duties

For international shipments, you may be responsible for customs duties, taxes, or import fees. These charges are set by your local customs authorities and aren't included in our shipping costs.

💡 Tip: Check with your local customs office to understand potential charges before ordering.